RESUME

Education

Master of Arts in Education
- Concentration on Educational Technology
- GPA 3.81

Associate of Arts in Liberal Arts
- Emphasis in Political Science
- Emphasis in Sociology
- Academic Honors 4 Semesters
- GPA 3.14

Employment History

2015 - Present

Teaching Assistant

Help teach introductory courses in Comparative Religions.
Provide feedback in discussion posts to help students further their understanding of the subject.
Assist with the monitoring of the course website to ensure that videos, PDFs, and other materials were linked correctly.
Monitor and graded discussion posts among 25 students.

2015

AppleCare Advisor

Provided Apple Customers with technical support for their Apple products including but not limited to iPhones, iPods, MacBook, and Apple TV.
Managed call flow and responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Resolved problems with malfunctioning products.
Researched, troubleshot and resolved complex problems independently.

2003 - 2009

Swtichboard Operator / Administrative Assistant

Answered and quickly redirected up to 100 calls per day.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.

MG